What is happening to my Armed Guard Response? If your Select Security account includes Armed Guard Response, please read on for information regarding your account’s transition to Monitronics: It’s the same company with the same award-winning customer service. Your invoices and contracts will always say Monitronics, but you may also see Brinks Home in some paperwork. Monitronics International does our residential business as Brinks Home. How is Monitronics different from Brinks Home? Your commercial security needs are now being handled by Monitronics. Your services will continue uninterrupted.
MONITRONICS SECURITY SYSTEMS CODE
Provide your code word and ask them to cancel the alarm. You should answer this call, as it will be our central station calling to check on you. Some alarm events, like smoke detectors going off repeatedly, will still result in a call. When your company’s alarm goes off, if you are on site, you can immediately disarm it through the panel. As a reminder, those steps are the following: If you receive a paper invoice, you should expect to see it switch over to “Monitronics” as of 3/24/21.Ĭontinue to follow your existing process to cancel false alarms with Select Security. If you are on AutoPay, your billing will continue as usual. When should I start sending my payment to Monitronics? We will let you know if and when those numbers shift over to Monitronics. Right now, continue to call Select Security customer service at 877.877.0345 for account questions. How do I contact Monitronics can I use the same phone numbers? Alarm events will continue to be handled quickly by your Alarm Response Center (ARC).
MONITRONICS SECURITY SYSTEMS PROFESSIONAL
Your professional monitoring will continue uninterrupted, and your billing date will stay the same. On the residential side of our business, we do business as Brinks Home™, which is why you may see that name in conjunction to Monitronics. Yes. Monitronics will fully assume responsibility for your account over the next few months.Īs of 3/24/21, you can expect to see Monitronics on all your paperwork from us, including invoices and contracts. Will my automatic payment information with Select Security transfer to Monitronics? We are happy to be your full-service provider and have over 25 years of experience with professional, smart security. They chose us because of our excellent reputation for customer service and support. Select Security has transferred your account to Monitronics. How did Monitronics get my Select Security account?
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